Cancellation Policy and Fees
Your appointment times are set aside exclusively for you. We value your business and ask that you respect our scheduling policies. We understand life gets in the way sometimes so if you need to cancel or reschedule an appointment, please notify us at least 6 hours in advance.
Any cancellations with less than 6 hours of notice may incur a late cancellation fee or no-show charge of 50% of the original service amount. We believe that the time of our clients and our staff is valuable and have implemented this policy for this reason. Late cancellations or no shows prevent our staff from scheduling others in those time slots that we have set aside specifically for you
Please have a card on hand when you book in order to hold your appointment. You will not be billed unless there is a cancellation or a no show. Upon checkout, you may choose your method of payment whether it is cash, card, or check.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that clients who arrive late may not be able to receive their full appointment time. In some instances, when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. Otherwise the original appointment fee will still be charged.
Prior to the massage session your treatment plan and bodywork preferences will be discussed with you and if it is your first visit with us you will be required to fill out an intake form including a treatment consent stating that you have read the information, understand it and agree to receive a professional massage.
In order to help ensure that you can book your appointment at your desired time please book in advance as much as possible. In order to hold your appointment a credit card is required at the time of booking to guarantee your reservation.
Also, please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment so we can make sure that our office is free of any odors or essential oils that may provoke your allergies.
Massage by the Bay therapists are licensed professionals in the State of Michigan and are professional members of the American Massage Therapists Association.